Which world-leading ticket website has NO customer service?

Dear Reader, let me warn you about the dangers of trusting online companies that may offer a real service – but do not back it up with what you or I would regard as being the minimum of actual ‘customer service’ when things go wrong.

I refer in particular to Viagogo, who are (to paraphrase their claims in my terms) the world’s biggest ticket touts. If you want tickets to an otherwise sold-out event, they may have an expensive solution to your problem. Football season ticket holders or corporate ticket owners sell tickets they cannot use back to the club, and people who cannot go to a gig do likewise to the venue. The stadium takes a cut in selling it to Viagogo.

Thus it was that a lifelong Spain-resident Leicester City fan (yours truly) and a long-suffering partner bought tickets to see them play at Sevilla – where the face value of each ticket was €90 and I paid €242. The Viagogo site explains that you will get your tickets no later than 3 days before the event (tickets are often late in being provided to them, so fair enough) – but it does not specify if they mean 3 working days or 3 calendar days. They advise that they will use UPS – who do not actually operate in Spain – and no courier works at the weekend here. So for a Wednesday evening fixture, is the deadline Friday? When the tickets failed to arrive then, our attempts to call the phone number provided were rejected because Viagogo will not take your call until 72 hours before the event, and they do not work on Sunday evening…